OUR approach
The smartbox way to customer satisfaction
- Before we start implementing, we discuss your requirements in detail to ensure that your smartbox solutions satisfies your needs entirely
- Our 4-step approach guarantees a successful project
- For any problem, issues & dissatisfaction we offer a personalized solution
- Don’t hesitate to contact us get a taste of what we can do for your business
1
Needs analysis
- You contact us via phone, email or website form(if necessary we sign a confidentially agreement right away)
- We will analyze your requirements in order to design your custom made solution
- At this stage already we will be able to provide you with a time & cost estimate
2
Proposal & quote
- Based on our analysis we will provide you with a comprehensive project plan & solution description
- this project overview includes all possible once off costs (consultancy, customization & training) as well as a license based overview, which will have to be signed by you
- Small changes to the setup as well as tech support during roll out is included
3
Test Versions
- We will work mainly offsite and interact with you via phone and mail
- During the process we will develop several test versions witch should be evaluated by you in order to align your smartbox solution even more to your need
4
Roll out & training
- Once all requirements are met we will hand the solution to you for distribution
- only then we will invoice you with the final invoice according to initial agreement
- If there are any problems with the solution afterwards we will provide you with free support